Cookies Policy (POPIA ACT)
Cookie Policy – The Franschhoek Manor
At The Franschhoek Manor, we respect your privacy and protect your personal information in line with South Africa’s Protection of Personal Information Act (POPIA). We use cookies to improve your experience, enhance website performance, and help us understand how visitors use our website.
Cookies are small text files that your browser stores on your device when you visit our website. These files help us remember your preferences, improve navigation, and provide a smoother browsing experience. In addition, cookies allow us to analyse website traffic and identify opportunities to improve our content and services.
We use cookies for several reasons. Firstly, they help our website function correctly. Secondly, they enable us to monitor website performance and visitor behaviour. Furthermore, cookies help us deliver relevant information about our guesthouse, accommodation options, special offers, and local attractions in Franschhoek.
Any information we collect through cookies remains secure and confidential. We only use this information for legitimate business purposes and website optimisation. Moreover, we do not sell, rent, or unlawfully share your personal information with third parties.
You can manage or disable cookies through your browser settings at any time. However, some website features may not function correctly if you disable certain cookies. Therefore, we recommend keeping cookies enabled to enjoy the best possible browsing experience.
The Franschhoek Manor regularly reviews its privacy and data protection practices to ensure ongoing compliance with POPIA and other applicable regulations. If you have any questions about our Cookie Policy or how we process personal information, please contact us directly through our website.
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This Cookie Policy was last updated on December 9, 2025 and applies to citizens and legal permanent residents of South Africa.
1. Introduction
Our website, https://thefranschhoekmanor.co.za (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram. This content is embedded with code derived from Instagram and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Instagram is located in the United States.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the Information Regulator South Africa: P.O Box 31533, Braamfontein, Johannesburg, 2017 Complaints email: complaints.IR@justice.gov.za
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Franschhoek Manor Luxury Boutique Guesthouse
Dassenberg Rd, Franschhoek, 7690
South Africa
Website: https://thefranschhoekmanor.co.za
Email: info@ex.comthefranschhoekmanor.co.za
Phone number: 0782157244
This Cookie Policy was synchronized with cookiedatabase.org on December 11, 2025.